It is important to us that our customers are happy. We strive to keep our appointments and will let you know in advance if there is any issue that might delay our service. We communicate anything we find that may need to be addressed by the homeowner. Examples of this are wood rot, termites or poor craftmanship by other trades. It is important to us that you are well informed, whether we have bad news or good.
You can always reach us with any questions or concerns. We work around your schedule. We offer convenient payment options. We are always looking into ways to improve our process. You can count on us to deliver quality carpet repair at reasonable prices, on-time and in budget.
We guarantee all of our work. If you are not 100% satisfied with the quality of our work, we will come back and make it right. We pride ourselves on every aspect of carpet repair and want to make sure our customers are our biggest fans. There is no way we can sleep at night if we know we did not do our best.
We understand and are sensitive to the same things you are. We do not use any toxic chemicals and/or allergens. We do not leave footprints and we do not leave trash or dust. We do not snoop around when you are not looking (heard a story about that). We respect your pets, whether they like to bark, lick, play or snuggle. We just hope you do not distract us too much as we can sometimes be easily distracted by cute kids or adorable pets.
Our mission is to provide quality carpet repairs that exceed our customer expectations. We do this by showing up on time and in professional attire. We respect your home and leave it as clean as we found it or cleaner. We provide quality service that is as good as new or better. We come back and fix any mistakes that we made the first time, just in case, because after all, we are human.
We guarantee all of our work. If there is any flaw in our repair, we will come back and make it right.